PROFESSIONAL DEVELOPMENT COURSES AND WORKSHOPS
CATEGORY: MANAGEMENT (FEES BAND: C)

We deliver an extensive range of Management and Personal courses, the more frequently requested of which are listed below.  Please contact us for details of courses shown here OR for those not listed.

Creativity and Innovation Training
Creative Thinking
Creative Problem Solving
Mind Mapping
Six Thinking Hats
Lateral Thinking
Mind Mapping
Team Thinking

Management and Leadership
The Essential Management and Leadership Skills
Advanced Management and Leadership Skills
Decision Making and Problem Solving
Risk Taking
Managing Risk in Projects
Managing Group Risk Attitude
Creative Thinking and Brainstorming
Innovation in the Workplace
The Art of Delegation
Motivating your staff
Time Management as a Management Tool
Stress Management
Assertiveness
Management Styles and Theory and Current Relevance
Team Building
Coaching Skills for Managers
Facilitation Skills
Management Development
Senior Executive Development

Hands on Management
Finance for Non-Financial Managers
Bookkeeping
Project Management
Understanding and complying with the Data Protection Act

Sales Training (to be added soon -  internet and networking sales techniques)
The Essential Sales Skills Training
Generating New Business
How to handle objections at the different stages of the sale
Phone Sales Training
Cold Calling for the Faint Hearted
Prospecting over the Phone
Cross selling and up selling
How to Deliver Clinching Presentations
Sales Management Training

Communication Skills
The Essential Communication Skills Training
Advanced Communication Skills
The Essential Presentation Skills Training
Advanced Presentation Skills Training
Confidence Building
Assertiveness Training
Conflict Management Training
Influencing Skills Training
Meeting Management
Listening Skills
Body Language
Telephone Skills
Copy Writing Skills
Report Writing
Letter Writing Skills

Customer Service Training
The Essential Customer Service Training
Setting Customer Service Standards
Customer Satisfaction Training
Customer Care Training
Customer Satisfaction Training
Customer Care for Leisure & Tourism Sectors
Customer care for the Travel Sector
Customer Care for the Retail & Restaurant Sectors
IT Helpdesk Skills Training
Managing Stress
Dealing with Incoming Calls
Dealing with Complaints
Managing Stress
Call Centre Management

Personal Development
Developing Emotional Intelligence
Graduate & New Starter Development
CV development for individuals and candidates
Interviewing skills for individuals and candidates
Interpersonal Skills
Supervisory Skills
Facilitating Meetings
Minute Taking
Feedback Skills
Consulting Skills
Presentation Skills
Presentation Design
Publication Design for Non-Designers
Behavioural Impact
Emotional Intelligence
Multiple Intelligence
Neuro Linguistic Programming (as a set of useful tools)
Psychometric Assessments
Networking

Human Resources
Health and Well Being
People Management
Appraisals
Selection & Interviewing Skills
Performance Management
Change Management
Relationship Issues
Stress Awareness
Developing Team Participation
Empowerment
Eliminating Bullying and Harassment
Conflict Management
Train the Trainer

Techniques
Coaching
Counselling
Mentoring
Training Design & Delivery

Tools and Assessments
Belbin
EQi Emotional Intelligence Assessment
MBTI (Approved practitioners)
16PF
360 Appraisals
Creatrix
Extended DISC System
MBTI (Approved practitioners)
OPQ, Occupational Personality Questionnaire
Return on Investment (ROI)
Thomas DiSC System
Adair Action Centred Leadership
Strength Deployment Inventory (SDI)